This policy covers the SmartLife AU website and all products in our suite:
SmartLife AU is an Australian sole trader business with a registered ABN and ASIC-registered business name, based in Australia.
We build a suite of AI-powered consumer web applications designed for Australian users. This Privacy Policy applies to the SmartLife AU website (smartlifeau.com.au) and all products operated under the SmartLife AU brand.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
Each product in our suite handles different types of user input. Here is a summary:
| Product | User input | Stored by us? |
|---|---|---|
| Heardr AI | YouTube/social media URLs | No |
| TrustSmart AI | Text, URLs, images, screenshots | No |
| ShipSmart AI | Parcel dimensions, weight, postcode | No |
| DealSmart AI | Retailer/loyalty preferences | No |
| Skip The Queue | Store location, approximate location | No |
Each product has its own dedicated Privacy Policy page with further detail. Links are available in the footer of each product.
Across all SmartLife AU products, we collect only the minimum information necessary. This may include:
We do not require account creation for any of our products. We do not collect payment information — all our products are currently free to use.
Key principle: Content you submit to our products is processed transiently and is not stored by SmartLife AU after your request is complete.
When you use an AI-powered feature in any of our products, your input is:
For products involving image or screenshot uploads (TrustSmart AI), images are processed entirely in memory and are never written to disk or retained in any database.
Our AI-powered products use the Anthropic Claude API. When you use an AI feature, your submitted content is sent to Anthropic's servers for processing.
Anthropic is a US-based AI safety company. Your submitted content is subject to Anthropic's privacy policy, available at anthropic.com/legal/privacy. As of the date of this policy, Anthropic does not use API-submitted content to train their models by default.
We also use the following services across our products:
We use information we collect only for these purposes:
We do not use submitted content to train AI models. We do not sell, rent, or share personal information with third parties for marketing or commercial purposes.
Submitted content across all products is not stored by SmartLife AU. It is processed transiently and discarded after each request.
Waitlist or contact form submissions (name and email) are stored in Netlify Forms and retained only as long as needed for operational purposes. You may request deletion at any time.
All data is transmitted using HTTPS encryption. Our serverless infrastructure ensures API keys are never exposed to end-user browsers.
Anonymised analytics data is stored by Google in accordance with Google's data processing terms.
We use Google Analytics 4 (GA4) across our products to collect anonymised usage data. GA4 may set first-party cookies for session tracking. IP addresses are anonymised.
We do not use advertising cookies, retargeting pixels, or any third-party marketing trackers on any SmartLife AU product or website.
You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
We do not sell personal information. Sharing occurs only in these limited circumstances:
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us at hello@smartlifeau.com.au. We will respond within 30 days.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Important: All AI-generated outputs across SmartLife AU products are provided for informational and convenience purposes only. They do not constitute professional, legal, financial, journalistic, or certified advice of any kind.
Results produced by our AI-powered products are generated by the Anthropic Claude model and may be incomplete, inaccurate, or out of date. You should independently verify any important information before acting on it.
SmartLife AU accepts no liability for decisions made in reliance on AI-generated outputs from any of our products.
SmartLife AU products are not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through any of our products, please contact us at hello@smartlifeau.com.au.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of any SmartLife AU product after changes constitutes acceptance of the updated policy.
For significant changes, we will make reasonable efforts to notify users where possible.
For any privacy-related questions, requests, or complaints:
We aim to respond to all privacy-related enquiries within 30 days.